Six roles.Hired for what they have already done.

• Inbound queueTickets triaged, answered, escalated or closed in your helpdesk, by the rules you already run.
• Live chat and emailReal-time coverage during your business hours, in English and Spanish.
• Follow-upThe callbacks, confirmations and status updates that get dropped when everyone is busy.
• DocumentationEvery interaction logged in your system, in your format, with a dated note.

Where it stops: no pricing decisions, no refunds above your written limit, no contracts, and nothing said for your company that you have not already published.

• Calendar and inboxMeetings booked, conflicts resolved, and an inbox cut down to what actually needs you.
• Files and recordsNamed and filed where the next person can find them.
• Data entry and cleanupYour CRM, database or spreadsheets kept accurate and current.
• The chasePolite, persistent follow-up with whoever has not responded.

Where it stops: no spending beyond your written limit, no signing anything, no HR decisions, and no legal or financial advice.

• Schedule buildRecurring schedules built in your software, and conflicts caught before they reach the customer.
• Coverage and changesOpen slots worked against your list and your rules, escalated to you in time.
• Confirmations and remindersThe calls and messages that cut no-shows, in English and Spanish.
• The recordEvery change logged, plus a weekly summary of what moved.

Where it stops: no clinical, technical or professional judgment, no hiring or discipline, and no pricing. They follow your call order and escalate when it runs out.

• Process and projectsWork tracked across stages, owners chased, and blockers raised while they are still small.
• Vendors and suppliersQuotes requested, deliveries confirmed, every contact logged, within your approved list and limits.
• ReportingThe weekly reports someone currently rebuilds by hand, produced on schedule.
• ProceduresWritten procedures kept current as the process changes.

Where it stops: no negotiating scope or price, no choosing vendors, no spend above your limit, and no commitments on your behalf.

• Invoicing and receivablesInvoices raised on schedule, and steady follow-up on what has not been paid.
• Payables supportBills entered, coded and queued for your approval. Approval stays yours.
• ReconciliationAccounts reconciled in your software, with discrepancies flagged rather than quietly adjusted.
• Month-end preparationThe gathering and tidying before your bookkeeper or CPA does their part.

Where it stops: it supports your accounting, it does not replace it. No payments released, no bank access beyond what you grant in writing, no tax filings, no financial statements, and no accounting judgment. Your CPA or bookkeeper stays in charge.

• Sourcing to your specSearches and candidate lists built against criteria your recruiter defines. A list to review, not a decision.
• First-touch outreachFirst contact and follow-up from templates you have approved.
• Interview and offer logisticsScheduling, confirmations and reschedules, plus references and start-date paperwork chased.
• ATS upkeepEvery candidate at the right stage with dated notes, so Monday’s pipeline report is true.

Where it stops, and this line is firmer than the others: no judging whether a candidate is good, no screening decisions, no rejections and no shortlist recommendations. No salary talk, no negotiating, no offers or verbal commitments, and no advice to candidates about the role, the company or their prospects.

Why it is drawn there: judging candidates means knowing what a given school, employer or credential signals in the US, and that judgment belongs to your team. So the coordinator does the searching, the chasing and the scheduling. Your recruiter keeps every decision.